It answers real customer conversations across your configured channels, understands intent, qualifies the lead, and takes real actions in your CRM — creating or updating a lead, booking an appointment, and scheduling follow-up — instead of just replying with text.

Yes. It checks your configured business hours and existing appointments before offering a time, and only confirms a booking after it's actually saved — never before.

Yes. Every real conversation can create or update a lead, log activity, and move a deal through your pipeline automatically, using the same CRM your team already sees in the dashboard.

Yes, on every plan. Once your Lunessa number is connected, the AI Receptionist answers calls, books appointments and creates follow-up tasks. Each plan includes a monthly amount of AI voice minutes.

Yes, on every plan, once an SMS-capable number is set up for your business. Each plan includes a monthly number of SMS messages.

Not as a standard feature yet. WhatsApp needs a separately approved business sender; contact us if you need it.

Yes — it asks structured qualification questions during the conversation itself, so leads arrive in your CRM already scored, not just captured.

Yes, through real automation rules — missed calls, qualified leads, and booked appointments can all trigger a real follow-up message, task, or reminder.

It escalates the conversation and flags it for your team — asking for a person, a complaint, or an unclear situation are all handled by handing off rather than guessing.

Yes. Lunessa is built for any appointment- or lead-driven business — clinics, salons, real estate, legal services, home services, and professional consulting all run on the same platform.

A credit is spent only when Lunessa genuinely generates an AI response — never for browsing your CRM, moving a lead, booking an appointment, or any non-AI action.

AI generation pauses until credits are available again. Your customer never sees a billing message — they get a normal, professional reply, and your team gets a follow-up task instead.

Yes. Your CRM, leads, customers, appointments, and non-AI automations keep working normally — credits only gate genuine AI generation.

Every new Lunessa account gets one free AI-generated response from the AI Business Consultant — enough to see it analyze your business firsthand. After that, choose a Lunessa plan to keep using the AI Consultant and unlock the full platform: every plan includes a monthly AI Consultant allowance, larger on Growth and Scale, that resets each billing cycle. This is separate from, and not a substitute for, the production AI Receptionist plans above.

No — it's a one-time payment for a single structured analysis, not a recurring plan.

Yes, you'll be able to move between plans as your needs change.

Yes. Monthly plans have no long-term contract. Annual plans are paid for 12 months upfront.

On your first visit you get a personal 2-hour offer: pay for a full year upfront before the timer ends and you save 20% on your first year. The deadline is checked on our servers at checkout, and refreshing the page does not restart it. After it ends, annual plans are billed at the regular price (12 × the monthly price).

The first 10 Business customers pay no setup fee (normally $497) and keep their $549 monthly price for 12 months. It cannot be combined with the 20% annual offer.

No. Lunessa increases responsiveness, follow-up consistency, and conversion opportunity — it does not guarantee any specific sales or revenue outcome.

Yes, up to each plan's monthly AI voice minutes and SMS messages. If you need more, we agree the extra usage with you before anything is billed.